> ## Documentation Index > Fetch the complete documentation index at: https://docs.salesfinity.ai/llms.txt > Use this file to discover all available pages before exploring further. # Learn from your best reps on the AI Coaching leaderboard > See who does each skill best on real calls, hear their best call, and ask a top rep if you can listen in on their next calling session. The **Leaderboard** in AI Coaching ranks your team one skill at a time, on real calls only. It doesn't count dials or talk time. It shows who handles objections best, who asks the best questions and who asks for the meeting, and it lets you hear how they do it. > [!NOTE] > > Everyone on the team sees the Leaderboard, unless an owner or admin turns off > **Show the leaderboard to reps** on **Coaching** › **Scoring**. Owners and admins always see it. ## Pick what to rank Open **Coaching** › **Leaderboard**. It opens on your focus skill from **My coaching**, or on **Overall** when you don't have one. | Choose | Options | | - | - | | A skill | **Overall**, or any skill your team scores, such as **Handling objections**. A skill is ranked on the rep's average score for it. | | A behavior | **How often they ask for the meeting**, **Questions per conversation** or **How often they get past an objection**. | | The period | **This week**, **This month** (the default) or **Last 90 days**. | | The group | **Everyone on the team**, or one of your saved groups of reps. | Each row shows the rank, the rep with how long they've been on the team and how many calls were scored, their number, and how far it is from the team average. The top 3 get orange badges. Your own row reads **You** and is highlighted, and the line above the table says where you stand, such as "You’re #6 of 8". ## The rules that keep it fair * **Real calls only.** Practice calls never count. * **Enough calls.** A rep needs 20 scored real calls in the period to be ranked, this week included. A skill or behavior also needs 5 calls that show it. * **A real table.** The table starts once 3 reps are ranked. * **Ties share a rank.** The rep with more scored calls is listed first. * **The same rules for everyone.** Owners and admins who make enough calls are ranked like anyone else. Reps see the top 10 and their own spot. Owners and admins see every row, and a **Not ranked yet** list of the reps who need more calls. ## Hear their best call The top 3 rows have a **Best call** button. It plays a short clip of the rep's highest-scoring recorded real call for what you're ranking, from 5 seconds before the key moment to 15 seconds after, with the transcript and a note on why it worked. Owners and admins can also play the whole call. Reps can hear the best calls of the top 3, and their own. ## Learn from the best at this Next to the table, **Learn from the best at this** shows the top 3 for what you're ranking, with one line about what each does, such as "Asks a question right after every objection, 9 of 10 times." AI writes the line from their numbers. Each card has **Hear their best call** and **Ask to listen in**. **Most improved this month** shows up to 3 reps whose overall score rose the most, comparing the last 14 days with the 14 before. New reps can win here from week one. ## Ask to listen in Ask a top rep if you can listen to 15 minutes of their next calling session, muted. It's a request: they can say no. **1. Ask** On a **Learn from the best at this** card for someone else, click **Ask to listen in**, then **Send**. **2. Wait for their answer** They get your request in the app, and by Slack or email, and answer **Sure** or **Not this week**. You hear back either way. If they can't this week, you can hear their best call instead. **3. Listen when they start dialing** The next time they start a session in the Dialer, you get "Maya is dialing now. Listen in for 15 minutes." Click **Listen in**. **4. Join the Salesfloor** Click **Join the Salesfloor and listen**. You stay muted and hear only their calls. A banner shows the time you have left. If they aren't on the [Salesfloor](https://docs.salesfinity.ai/salesfloor/overview.md) yet, the page shows their best calls this month, and a join button appears as soon as they are. Your 15 minutes start when you open the Salesfloor. | Limit | Rule | | - | - | | Requests to one top rep | At most 3 a week | | Open requests from you to the same rep | 1 | | After **Not this week** | You can't ask that rep again that week | | A request nobody answers | Expires after 7 days | > [!NOTE] > > On the Salesfloor you can also listen to any live call on your floor, without asking. See > [Listen in on live calls](https://docs.salesfinity.ai/salesfloor/listen-in.md). **Ask to listen in** is for learning from a top > rep, and they choose whether to say yes. ## Good to know > **Why am I not ranked?** > > You need 20 scored real calls in the period, and 5 that show the skill you're looking at. The > line above the table tells you how many you have. > **Why don't I see the Leaderboard tab?** > > An owner or admin turned off **Show the leaderboard to reps** on **Coaching** › **Scoring**. > **Why doesn't a top rep have a Best call button?** > > Their best call has no recording, or no clear moment for that skill. > **How fresh is it?** > > A rep's numbers update each time one of their real calls is scored, and a catch-up runs every > night. > **Does practicing move me up?** > > Not directly. Practice never counts on the Leaderboard. Using what you practiced on real calls > does. ## Next steps > **[Share your best calls](https://docs.salesfinity.ai/coaching/best-calls.md)** > > Put the moments that worked in a playlist for the whole team. > **[Follow your daily plan](https://docs.salesfinity.ai/coaching/my-coaching.md)** > > A few minutes a day on the skill that costs you the most calls. 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