> ## Documentation Index > Fetch the complete documentation index at: https://docs.salesfinity.ai/llms.txt > Use this file to discover all available pages before exploring further. # Practice calls and feedback in AI Coaching > Talk to an AI prospect out loud before it counts, get your score and the moments that mattered, usually in under a minute, and redo the call from any moment. A practice call is a short phone conversation with an AI prospect, out loud, in your browser. The prospect pushes back the way your buyers do. When you hang up, AI Coaching scores the call and shows you the moments that mattered and a better line to try, usually in under a minute. Then you can restart the call from the moment that went wrong. > [!NOTE] > > Practice only. No real call is made. Every rep with AI Coaching can practice. Only owners and > admins build and change practice calls. ## Take a practice call **1. Pick a practice call** Open **Coaching** › **Practice** and click **Practice** on a card. You can also start one from your plan for today, a training plan, the Dialer or a past call. See [Where to start one](#where-to-start-one). **2. Read your brief** **Your brief** shows the **Situation**, **Your goal**, and the skills it's **Scored on**, with the score to pass. You also see who the prospect is: their name, title and company. **3. Start the call** Click **Start the call** and allow your microphone when your browser asks. The prospect picks up and speaks first. **4. Talk it through** Talk the way you would on a real call. A live **Transcript** fills in as you go. Use **Mute**, **Start over** or **End call**. The prospect can hang up on you, like a real one. **5. Read your feedback** When the call ends, your feedback opens on its own. There is nothing to rate or fill in. > [!TIP] > > Turn on **Hints** for a nudge on screen when you stall: "Ask a question about what they just > said" after a few seconds of silence, and "Ask a question before you answer" after an objection. > Hints are off by default, and your choice is remembered in that browser. ### How long a call can run * A call can run up to twice its set length, and never longer than 10 minutes. You see a warning 30 seconds before the end. * A warm-up from the Dialer stops at 3 minutes. * A call with less than 20 seconds of talking isn't scored and doesn't count. ## How hard the prospect is Every practice call has a level. Pick an easier one to learn a new line, and a harder one to test it. | Level | How the prospect behaves | | - | - | | **Easy** | Raises one objection at most, and agrees after one good answer. | | **Normal** | Raises two objections, and softens only after you ask a relevant question. | | **Hard** | Raises every objection on the list, pushes back twice, and ends the call if you pitch for about 30 seconds without asking anything. | | **Very hard** | Raises objections back to back, interrupts, and gives you one chance to ask for the meeting. | ## Read your feedback While the call is being scored, you see "Scoring your call… usually under a minute." and your transcript to read while you wait. Then the page fills in: * **Your score**, from 0 to 100, next to the score to pass. The ring is green when you pass and amber when you don't. The score to pass is 75 unless your team or the practice call set another. * **How each part went**: one card for each skill this practice call is scored on. Most practice calls score one skill, a few score two. * **Moments to look at**: up to three moments from your own call, marked **Strong** or **Fix**. Each one shows what the prospect said, what you said, a short note and the audio. A **Fix** moment adds **Try saying**, with a better line. * **Redo from here**: restarts the call at that moment. The prospect picks up from their line there, and only what you say after that point is scored. * A teammate's clip, when a teammate booked a meeting on a recent real call where the same skill or objection came up. The buttons at the top are **Try again**, **Redo from** a moment, and **Next practice call**. On a passed training plan attempt you also see **Submit to** your coach. If a call can't be scored within 5 minutes, you see "We couldn't score this one" and **Try again**. The page also asks whether the prospect felt like a real one. Owners and admins see the answers as "Felt real to N% of reps" once 5 reps have voted, so they know which practice calls to fix. ### Who sees your attempts Your practice is private. The feedback page says "Only you can see this attempt." On a training plan, you choose whether to submit a passed attempt to your coach. Your coach sees your best score on each step, and only the attempts you submit. **Coaching** › **Attempts** lists every practice call you made, with the date and time, duration, score and result. Click one to open its feedback. It only shows your own, even for owners and admins. ## Where to start one | From | How | | - | - | | **Practice** tab | **Practice** on any card. | | **My coaching** | **Start the practice call** in your plan for today, **Practice this** next to a skill, or **Practice** on a lost call. | | A training plan | Its next step. | | The Dialer | **Warm up** before a session, or **Practice this call** after a call that went wrong. | | **Call history** | **Practice this call** on a call of 30 seconds or more. | | **Best calls** | **Practice with this prospect** on a clip. | | A message from Coaching | The button in the notification, Slack message or email. | ## Practice a call you just lost Ari can play the prospect from one of your real calls, with what they actually said. The practice prospect keeps the real person's name, company and title. The call needs to be 30 seconds or longer. * **In the Dialer.** After a call logged as **Not interested** or **Do not call again**, the call form asks "Want another go?" and says Ari plays them with what they actually said. Click **Practice this call**. During a session the button is **Save for after this session**, and the calls you save wait on your session recap under **Saved to practice**. * **In Call history.** Open a call and click **Practice this call**. * **On My coaching.** **Try a lost call again** lists up to three calls from the last 7 days, with the ones you saved first. * **The Redo my lost call practice call.** It picks your lowest-scoring real call from the last 30 days on your weakest skill. ## Warm up before you dial Before you start a session, the Dialer can show **Warm up before you dial**: a practice call of up to 3 minutes. * If one thing went wrong on 3 or more of your calls the day before, the warm-up is about that. It counts a gatekeeper not putting you through, an objection that ended the call, and a voicemail under 10 seconds. The card says what it saw, such as "Ari picked this from yesterday: 5 of your calls ended at “Just send me an email”." * Otherwise it's the practice call from your plan for today. Click **Warm up** to take it, or **Start dialing** to skip it. After the warm-up, **Back to your session** returns you to the Dialer. The card shows at most once a day, and not once you've practiced that day. Owners and admins can turn it off for the team with **Suggest a warm-up before dialing** on **Coaching** › **Scoring**. ## The Practice tab The **Practice** tab lists every practice call your team can take, in these sections: | Section | What's in it | | - | - | | **Your team's** | Practice calls your owners and admins built, including the ones your team made before this version. | | **Salesfinity built-ins** | Ready-made practice calls for the moments every SDR team meets. | | **From your team's calls** | Practice calls made from your team's real calls, newest first. | | **Your drafts** | Owners and admins only. Practice calls that reps can't see yet. | Search with **Search practice calls**, or filter by **Opening the call**, **The front desk**, **Objections**, **Asking questions**, **Asking for the meeting**, **Voicemail**, **Parallel dialing** or **From your team's calls**. If your coach assigned you a training plan, it shows under **My training plans** on this tab. ### Salesfinity built-ins | Practice call | Length | Level | | - | - | - | | **The first 10 seconds** | 2 min | Normal | | **The first 3 seconds after a connect**: speak first when a parallel-dialing call connects | 1 min | Normal | | **Get past the front desk** | 3 min | Normal | | **“Just send me an email”** | 3 min | Normal | | **Leave a 30-second voicemail** | 1 min | Easy | | **Ask for the meeting** | 3 min | Normal | | **“Just tell me the price”** | 4 min | Hard | | **Redo my lost call**: the prospect from your own lowest-scoring recent call | 3 min | Normal | ## Build a practice call Owners and admins build practice calls for the team. Reps can't, but any rep can turn one of their own calls into a practice call. **1. Click New practice call** On **Coaching** › **Practice**, click **New practice call**. **2. Say what you want** Pick how to start, then click **Draft**: * **Describe it**: who the prospect is and what the rep should get out of the call, in 40 to 600 characters. For example: "A busy VP of Operations at a 300-person logistics company. Uses the email line to get off every call. The rep should book a 15-minute call." * **From a real call**: a scored call from your team in the last 90 days, 30 seconds or longer. Ari makes up a new name and company, and keeps the role, industry, objections and wording. * **From a contact in your lists**: Ari builds the prospect from their title, company, industry and size, and makes up a new name. **3. Check Ari's draft** Ari writes the draft in up to 10 seconds. Change anything: the title, the prospect, the situation, and what **The rep wins if they** do, which reps see as **Your goal**. The objections list shows how often each one was heard on your team's calls this month. Tick the ones the prospect should raise, or add your own, up to 12. Then set **Scored on**, **Score to pass**, **How hard** and the **Length**, from 1 to 8 minutes. **4. Try it yourself** Click **Try the call yourself**. This saves a draft that reps can't see and opens a test call. Your own tries never count anywhere. **5. Publish it** Click **Save to Practice** to make it available to reps right away, or **Save and assign** to put it in a one-step training plan and choose the reps. The prospect card also sets the voice, a woman's or a man's. **Advanced** holds background noise, interruptions and the full personality settings, such as the prospect's mood and how busy they are. After you publish, changes apply to reps' next attempts. Past attempts keep their score to pass. To change a built-in, click **Customize**. You get your team's own copy to edit. **Redo my lost call** can't be customized, because it's made for each rep from their own calls. ### Let Ari draft this week's practice calls When an objection came up on 10 or more of your team's scored calls this week, and no practice call of yours covers it yet, owners and admins see a banner on the **Practice** tab. Click **Create this week's practice calls** and Ari writes one draft for each objection, from how prospects actually said it. Review them in **This week's practice calls** and click **Open**, **Publish** or **Discard** for each, or **Publish all**. Reps see nothing until you publish. ## Good to know > **The practice call can't use my microphone** > > You see "We need your microphone" with the steps to allow it in your browser. Allow it, then > click **Try again**. > **Does background noise play during the call?** > > No. The setting changes how the prospect talks, for example asking you to repeat yourself. No > noise is played. > **Do practice calls count toward my real-call numbers?** > > No. Practice never counts on the Leaderboard, in **Where you stand on real calls** or on the > **Team** tab. > **Which languages can I practice in?** > > English. > **Are practice calls scored like my real calls?** > > They use your team's skills and descriptions. A practice score is the average of only the > skills that practice call is scored on, so it isn't weighted the way a real call's total is. ## Next steps > **[Assign training plans](https://docs.salesfinity.ai/coaching/training-plans.md)** > > Put practice calls in order, with a due date and a score to pass. > **[Share your best calls](https://docs.salesfinity.ai/coaching/best-calls.md)** > > Let reps hear the moment that worked before they practice it. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.