> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salesfinity.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Give reps coaching tips during the call

> Small on-screen nudges, such as Slow down or Let them talk, that appear from how the call is going. Choose which ones show and when.

Coaching tips are short nudges a rep sees while they are still on the call: **Slow down**,
**Let them talk**, **Let them finish**. They catch the habits you would normally point out in a
call review the next day, at the moment the rep can still fix them.

Tips come from the rhythm of the conversation: who is talking, for how long and how fast. They are
separate from the line to say that Live Assist suggests when a prospect pushes back.

<Note>
  Coaching tips are part of [Live Assist](/live-assist/overview), an add-on your CSM turns on for
  your team.
</Note>

## The tips, and when each one shows

Each tip has a threshold you can change. These are the defaults.

| Tip | Shows when | The rep also sees |
| - | - | - |
| **Pause — ask a question** | The rep has talked for 40 seconds without a pause | How long they have been talking |
| **Let them talk** | The rep has had more than 65% of the last 2 minutes | Their share of the last 2 minutes |
| **Slow down** | The rep is speaking above 175 words a minute | Their words per minute |
| **Let them finish** | The rep has cut in 2 times in a minute | How many times they cut in |
| **Let the question land** | The rep keeps talking within 1 second of asking a question | "Pause after you ask" |
| **Head for a completion** | The call hasn't reached one of your [completions](/live-assist/overview#completions-and-call-flow) by 180 seconds | |

## How tips behave on a call

Tips are built to be glanced at, not read.

* A tip appears as a small amber pill under the call bar, and as a chip in the Live Assist card.
  It never lights up the edges of the screen. That glow is kept for a line to say.
* A tip stays for 5 seconds, then leaves on its own.
* No tips show in the first 10 seconds of a call.
* At most one tip shows every 20 seconds. You can change this spacing.
* The same tip shows at most once a minute.
* If two tips apply at once, the rep sees the one they can act on right away. **Let them finish**
  comes first, then **Pause — ask a question**, **Let the question land**, **Slow down** and
  **Let them talk**.

<Tip>
  If your team uses **Card only** as the on-screen style, tips show inside the Live Assist card
  only, so make sure the card is in your team's [layout](/live-assist/overview#turn-it-on).
</Tip>

## Choose which tips your team sees

Owners and admins set tips for the whole team.

<Steps>
  <Step title="Open the Live Assist settings">
    Go to **Settings → Coaching**, find the **Live Assist** card and click **Change**.
  </Step>

  <Step title="Go to 3. When to interrupt the rep">
    The switch on the section title turns all tips on or off.
  </Step>

  <Step title="Set each tip">
    Each tip has its own switch and a slider for its threshold. For example, move **Slow down**
    from 175 to 190 words a minute if your reps naturally talk fast.
  </Step>

  <Step title="Set the spacing">
    Under **Spacing**, choose how often a tip may appear. The default is at most one tip every
    20 seconds.
  </Step>

  <Step title="Save">
    Click **Save Live Assist settings**. The new thresholds apply from the next call.
  </Step>
</Steps>

## See which tips a rep got

When a call ends, the Live Assist card shows a recap with a **Nudges** count and one chip for each
kind of tip the rep got, such as **Monologue**, **Talk ratio**, **Interruption**, **Pace** or
**Question landing**.

For the full picture after the call, use the scorecard. It grades **Tone & pace** and shows the
rep's **Talk Ratio** across the whole call. See [Score calls with your team's rubric](/calls/call-scoring).

## Next steps

<CardGroup cols={2}>
  <Card title="Get help on live calls with Live Assist" icon="headset" href="/live-assist/overview">
    The line to say when a prospect pushes back, and how to set it up.
  </Card>

  <Card title="Listen in on a live call" icon="ear-listen" href="/salesfloor/listen-in">
    Hear a rep's call on the Salesfloor and send them a private message.
  </Card>
</CardGroup>


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