> ## Documentation Index > Fetch the complete documentation index at: https://docs.salesfinity.ai/llms.txt > Use this file to discover all available pages before exploring further. # See where your team loses calls in AI Coaching > For owners and admins: see every rep's skills on real calls, act on what Ari flags, and give each rep the practice that fixes it. The **Team** tab is the manager's view of AI Coaching. In a few minutes you see which skills and objections cost your team calls, who practiced this week, and how training plans are going. One click takes you from a weak score to the calls behind it, or to the practice that fixes it. > [!NOTE] > > The **Team** tab is for the team owner and Admin seats. Reps don't see it. Open **Coaching** in > your sidebar and you land on **Team**. At the top, pick the range: **Last 7 days**, **Last 30 days** (the default) or **Last 90 days**. **Assign practice** opens the list of training plans, so you can pick one and choose the reps. ## The tiles | Tile | What it shows | | - | - | | **Practiced this week** | Reps with a scored practice call this week, out of the reps who made a real call in the last 14 days. | | **Practice calls** | Scored practice calls this week, compared with the same point last week. | | **Team score on real calls** | The average overall score of reps with 10 or more scored real calls in the range, and how it changed. | | **Certified** | How many reps earned a certificate, and how many are working toward one. | Owners and admins aren't counted on the **Team** tab, even if they dial. ## What Ari suggests **Ari suggests** shows up to three cards for the week, each one a fixed rule that fired on your team's calls. The cards only propose: nothing reaches a rep until you act. They're made on Monday morning, or on your first visit that week, and the section is hidden when no rule fired. | Card | When it shows | What you can do | | - | - | - | | Reps keep losing calls at an objection, such as "Four reps keep losing calls at “Just send me an email”" | One objection ended 10 or more calls in the last 7 days, across 3 or more reps, and a teammate booked a meeting on a call where it came up. | **See the calls**, or assign practice to those reps. If no practice call of yours covers the objection, Ari drafts one from your team's calls and opens it for you to check first. | | A rep has stopped practicing and a skill fell | A rep who practiced before hasn't for 7 days or more, still made real calls, and a skill dropped 5 points or more. | Open that rep's calls, lowest on the skill first, or **Nudge** them. | | A call is worth sharing | A recorded real call scored 85 or more and handled the week's costliest objection. | **Listen**, or **Add to Best calls**. | Click × on a card to hide it for the rest of the week. ## Skills on real calls The heatmap has one row for each rep with a scored real call in the range. There's a column for each skill your team scores, plus **Practice this week** and **Trend**. Colors run from **under 60** to **80+**. Click a column header to sort. * **Click a score** to open that rep's calls in **Call history** for the same range, sorted lowest on that skill first. * **Click a rep's name** to open their **My coaching**, read only. * **Practice this week** shows a red **none** for a rep who dialed this week but didn't practice. * **Trend** compares the rep's overall score with the range before. Within 1 point it reads **flat**. * **Rep group** filters the rows. It shows when you have saved groups of reps. A dash in a cell means there aren't enough calls yet: the rep needs 10 scored real calls in the range, and 5 that show that skill. ## Training plans in progress One card for each training plan with open assignments. A bar shows how many reps finished, are on track or are behind, with the soonest due date. Click a card to open the plan's progress. See [Assign training plans](https://docs.salesfinity.ai/coaching/training-plans.md). ## Nudge a rep **Nudge** a rep from an **Ari suggests** card or from a training plan's progress. The rep gets a notification in the app right away, such as "Taylor asked you to fit in a practice call today", with today's focus. A copy goes by Slack or email between 8 am and 6 pm their time. You can nudge each rep once a day. You can't nudge another owner or admin. ## Your Monday digest On Monday morning, owners and admins who assigned a training plan with **Monday digest to me: who practiced, who improved** switched on get "Your team’s coaching this week". The switch is on by default. The digest says: * who practiced last week and who didn't * who improved most on real calls * which training plans are due this week, and who's behind * new certificates * the top **Ari suggests** card When there's nothing to say, no digest is sent. ## A weekly rhythm that works > [!NOTE] > > These are suggestions built on what the product does. Change the rhythm to fit your team. | When | What | Where | | - | - | - | | Monday | Read **Ari suggests** and the heatmap. Pick one skill or objection. | **Team** | | Monday | Write or update the battle card for it, so reps have the answer. | [Battle cards](https://docs.salesfinity.ai/coaching/battle-cards.md) | | Monday | Assign a training plan for it, due Friday. | **Assign practice** | | Tuesday to Thursday | Reps practice a few minutes a day. Nudge anyone who hasn't started. | **Training plans in progress** | | Friday | Play the best real call of the week in your team meeting, and add it to Best calls. | [Best calls](https://docs.salesfinity.ai/coaching/best-calls.md) | | The week after | Check the same skill on real calls. | **Skills on real calls** | Pick one thing at a time. "Get past “Just send me an email”" is something reps can practice. "Get better at calls" isn't. ## Good to know > **Why is a rep's cell a dash?** > > The rep needs 10 scored real calls in the range, and 5 of them that show the skill. A call is > scored when a person answered, it lasted longer than a minute and it was recorded, unless your > team changed those rules. See [Score calls with your team's rubric](https://docs.salesfinity.ai/calls/call-scoring.md). > **Why is Ari suggests empty?** > > No rule fired this week. Small teams, and teams with few scored calls, may not see cards every > week. > **Does Ari assign practice on its own?** > > No. Ari's cards only propose, and every practice call Ari drafts opens for you to check before > any rep sees it. A training plan is assigned automatically only when you switch that on for the > plan. > **How fresh are the numbers?** > > A rep's numbers update each time one of their real calls is scored, and a catch-up runs every > night. > **Can I see a rep's practice recordings?** > > Only the attempts they submit to you. You see every rep's best score on each training plan > step, and their scores on real calls. ## Next steps > **[Assign training plans](https://docs.salesfinity.ai/coaching/training-plans.md)** > > Give reps practice calls in order, with a due date and a certificate. > **[Build a practice call](https://docs.salesfinity.ai/coaching/practice-calls.md#build-a-practice-call)** > > One sentence or a real call becomes a practice call in about 10 seconds. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.