Ways to reach us
Chat in the app
Click the purple chat bubble with a question mark near the bottom of the left sidebar, just
above your notifications bell. A chat with the support team opens on the same page. Click the icon again to close it.
Email support
Write to [email protected] from the email address you sign in with.
Search the help center
Articles and how-tos at support.salesfinity.ai.
Ask these docs
Use the search bar at the top of this site. Type a question in plain words and get an answer
with links to the pages it came from.
Send the details that matter
A good first message saves a round of questions. Include as much of this as you can:1
What you were doing
The page you were on and the last thing you clicked. For example: “Dialer, clicked
Start dialing on my Q4 list.”
2
What you saw
The exact message, copied word for word, or a screenshot of your own screen.
3
When it happened
The date, the time and your time zone. This is how we find the request in our logs.
4
Who and what it affected
The contact, list, call or sequence involved, and whether it happens to one rep or the whole
team.
Try these first
Most questions already have a short answer. These take less time than writing to us:- Answers by topic for dialing, the Salesfloor, Ari, the Sequencer, integrations and billing.
- Fix integration problems when a CRM asks you to reconnect or a call did not sync.
- Fix Salesfinity Anywhere problems for the Chrome extension.
Enterprise teams
Enterprise and Enterprise Plus teams also have an account team. Talk to them about seats, credits, contracts and early access to new features, such as the Sequencer.Next steps
Answers by topic
Quick answers for dialing, Ari, billing and more.
See what's new
New features and fixes, month by month.