Getting started
Who can use Ari?
Who can use Ari?
Ari is available on Enterprise and Enterprise Plus seats, and on Admin seats. If you have it,
you see Ari in the left sidebar. See Choose the right plan.
What happened to the AI Companion?
What happened to the AI Companion?
The AI Companion is now Ari. It’s the same assistant with a new name, and your chats, skills
and memories carried over.
What can I ask Ari to do?
What can I ask Ari to do?
Ask for an outcome in plain words, the way you would ask a teammate. For example:
- Build a list of people who match your ideal customer.
- Brief you on an account before a call, from your CRM and past calls.
- Find the calls last week that connected but did not book a meeting, and draft follow-ups.
- Update records in your connected CRM, after you approve.
Approvals and safety
Will Ari change my CRM or send emails without asking?
Will Ari change my CRM or send emails without asking?
No. Ari reads your call history, lists, CRM and the web, and drafts on its own. Anything that
changes your CRM, sends an email or a Slack message, spends credits, adds people to a sequence
or deletes something shows an approval card first. Nothing runs until you click Approve.See Approve what Ari changes.
Where do I see what Ari did?
Where do I see what Ari did?
Open Ari in the left sidebar. It shows what Ari did for you, what is waiting on you, and
the jobs it runs for you. See Review what Ari did.
Can Ari work while I'm not in the app?
Can Ari work while I'm not in the app?
Yes, with routines. A routine is a job Ari runs on a schedule, or when something happens, such
as a logged call. Steps that need approval still wait for you. See
Give Ari a standing job.
Can I talk to Ari in Slack?
Can I talk to Ari in Slack?
Only if your admin has connected Ari to your team’s Slack workspace. If they have not, use Ari
in the app. See Connect Ari to Slack.
Data and cost
Where does Ari find the people in a list?
Where does Ari find the people in a list?
In Salesfinity’s data network, and in your connected CRM when you ask it to work with your own
records. Building a list costs no credits.
Will every person in the list have a phone number and email?
Will every person in the list have a phone number and email?
Not always. Phone numbers and emails are opt-in. When you ask for them, Ari tells you how many
people it will look up and waits for your approval. Some people will not have a number or email
that can be found.
Does Ari cost credits?
Does Ari cost credits?
Only for phone and email lookups. Each contact where something is found uses 1 credit, and a
lookup that finds nothing is free. Ari shows the count on an approval card before it spends
anything.Ari’s other work, like reading your CRM or drafting a sequence, does not use credits. Instead,
each person has a monthly message limit, 500 messages by default, and a usage limit. Both reset
at the start of each month. See Track your credits and AI usage.
Can I use my Salesfinity data in Claude or another assistant?
Can I use my Salesfinity data in Claude or another assistant?
Yes, with the MCP server. To build your own automation, use the
REST API. Both read the same data as Ari.
Next steps
Meet Ari
Open Ari and try your first ask.
Ask Ari for real work
Prompts to copy for lists, research, CRM updates and follow-ups.
Fix Ari problems
No reply, missing actions and stuck approvals.
Get help from the team
Chat or email when you are stuck.