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Know exactly how the Salesfloor works before your first team call block. Most questions are about privacy: who hears what, and when. The short answer is that nobody hears your call unless they choose to listen in, and nobody on the floor can ever talk into it.

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Access

Anyone with a Gold, Enterprise or Enterprise+ seat, and admins. If you have access, you see Salesfloor in the left sidebar. Silver seats do not include it. See Choose the right plan.
No. Join a floor, then open the Dialer. You stay on the floor while you move around the app. A small floating window keeps your room, chat and microphone within reach.
Yes. Everyone on your team sees every floor. Use rooms for smaller groups: start in the Lobby, or open a New Room for a quick huddle.

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Listening in and privacy

Only if they choose to listen in. When you connect with a prospect, you move to a private On call room by yourself. People in the room you left do not hear the call.
No. Listening is one-way. The listener hears both sides of the call, but the rep and the prospect never hear them. There is no whisper or barge-in.
Send a private chat message. Hover over the rep’s bubble and click the chat button. Keep it short, like “Ask about their timeline”, because they will only glance at it. You can also read the live transcript from the same row of buttons.See Listen in on live calls.
Auto Listen puts you on the next call that connects, so you don’t have to watch the floor. Choose Any live connect or Specific users. It picks up one call at a time and stays quiet while you are on a call yourself.
Yes. Your bubble shows LISTENING so the floor knows you are tuned in.

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Stats

The Salesfloor Performance table in Analytics shows sessions, floor time and how many dials each rep made on the floor.
Yes. Open the call in Analytics › Call history to play the recording and read the transcript, as long as the call was recorded. See Review recordings and transcripts.

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Next steps

Run a call block with your team

Create a floor, invite the team and dial together for an hour.

Listen in on live calls

Hear your reps’ calls as they happen and coach from the transcript.

Answers about dialing and calls

Lines, voicemail, imports and logging.

Get help from the team

Chat or email when you are stuck.