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You can hear any connected call on your floor and read a live transcript of it, without the rep or the prospect hearing you. It’s the fastest way to coach: you hear the real call, not a summary of it. Before you start: join the same floor as your reps. See Run a call block with your team to set one up.
Listening is one-way. You hear both sides of the call, but the rep and the prospect never hear you. There is no whisper or barge-in, so coach through a private message or after the call.

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Listen to one call

1

Find a rep who is on a call

Look for a bubble marked ON CALL. It sits in the Other Rooms panel on the right.
2

Hover over their bubble

A small row of buttons appears above it.
3

Click the speaker button

You start hearing the call: the rep and the prospect. Your own bubble shows LISTENING so the floor knows you’re tuned in. Click the speaker button again to stop.
While you listen, you won’t hear the people in your own room. The call stops playing for you on its own when the rep hangs up.

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Read along and help in the moment

The other buttons above an on-call bubble help you follow and support the call:
Keep chat tips short, like “Ask about their timeline.” The rep is mid-conversation and will only glance at them.

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Turn on Auto Listen

Auto Listen connects you to the next live call for you, so you don’t have to watch the floor.
1

Open Auto Listen

Click the headphones button in the bottom bar of the floor.
2

Pick who to listen to

Choose one option:
  • Any live connect: listen to whoever connects first.
  • Specific users: pick the reps you want to hear. Search by name and tick each one.
  • Off: turn Auto Listen off.
3

Keep working

When a matching rep connects, you start hearing their call. A dot on the headphones button shows Auto Listen is on.
A few rules keep Auto Listen out of your way:
  • It picks up one call at a time. If you’re already listening, it won’t switch you to a new call.
  • It stays quiet while you’re on a call yourself, then picks up again when you’re done.
  • Your choice is saved in this browser, so it’s still set the next time you join.

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Coach after the call

Listening is most useful when feedback comes fast. Once the rep logs the call and returns to their room, hover over their room and click the arrow to join them. Or send a private message with one thing that went well and one thing to try on the next call. You’re done when:
  • You can hear a live call and read its transcript
  • Auto Listen picks up the next call from the reps you chose
  • Your reps get feedback within minutes of their calls

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Next steps

Run a call block with your team

Set up the floor, rooms and screen share for a team power hour.

Salesfloor overview

See how floors, rooms and on-call status fit together.