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My coaching is your home in AI Coaching. It picks one thing to work on today, says why, and gives you three short steps to get better at it. It also shows how your week compares with your team’s, and where you stand on each skill next to the team average and your team’s top rep. Open Coaching in your sidebar. Reps land on My coaching.

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Your plan for today

The dark card at the top reads Your plan for today, with about how many minutes it takes and how many steps are done. Coaching builds it the first time you open Coaching each day, and it stays the same for the rest of that day.
1

Hear it

Click Play the clip to hear a teammate do it on a real call. The clip comes from your team’s Best calls when your coach picked one for this skill. Otherwise it comes from the top rep’s best-scoring real call on the skill in the last 30 days, or another teammate’s. The step is done once you’ve heard most of the clip.
2

Practice it

Click Start the practice call for a short AI practice call picked for today’s focus. Any scored attempt finishes the step. You don’t have to pass. See Practice calls and feedback.
3

Use it

Nothing to click. Ari listens for it on the real calls you make after you practiced, and the card shows how it went, such as “You got past it on 2 of 3 calls today.”
Steps tick themselves off while the page is open. When every step is done, the card shows Done for today and Practice again. A few plans look different:
  • When no clip can be found, the plan has two steps, without Hear it.
  • When a training plan due in the next 3 days has a playlist as its next step, a Listen step takes the place of Hear it.
  • When your coach assigned Warm up before you dial, that day’s warm-up becomes the Practice it step.

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How today’s focus is picked

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Your week, next to your team

Four tiles cover Mon to today: Under each tile, Team is the average of teammates who dialed this week, and Top is the highest teammate. Before your first call of the week, the tiles show last week.

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Where you stand on real calls

Each skill gets one row, biggest gap first. A row shows three marks: You, the Team average and the Top rep on your team, with how far you are from the top, such as “12 to top”. The gap turns orange at 20 points or more. When you’re the best on the team, the row says “top”. Click a skill to see what the top rep does that you don’t. The card shows two or three plain numbers, such as “Asks a question right after hearing it: You 3 of 10, Maya 9 of 10”, and Practice this. When there’s a clip of the top rep doing it, a button plays it.
Your own numbers need 10 scored real calls in the last 30 days, and 5 of them that show the skill. Until then you see “Not enough scored calls yet”, with how many you have. A skill your team added as its own check shows a line from the top rep’s best call instead of numbers.

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Try a lost call again

Up to three of your own calls from the last 7 days that went wrong, each with a Practice button. Ari plays the same prospect, with what they actually said. Calls you saved from the Dialer come first, marked Saved. Calls that set a meeting, and calls under 30 seconds, aren’t listed.

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Streaks

A flame chip in the header, such as 4-day streak, shows from 2 days. A streak counts working days, Monday to Friday, with at least one scored practice call. Any score counts. Weekends don’t count and don’t break it, and not having practiced yet today doesn’t break it either.

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Other cards you may see

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Good to know

Once a day. Coaching builds it the first time you open Coaching that day, so nothing is waiting for you overnight. “Today” follows your computer’s time zone.
For reps, it’s how many steps of your training plans are still open. For owners and admins, it’s how many of Ari’s suggestions are waiting on the Team tab.
Your coach turned on Hide names for the Best calls playlist the clip comes from.
Your own numbers and practice calls. There is no teammate clip and no top rep to compare with.
Yes. Owners and admins can open any rep’s My coaching from the Team tab. It opens read only, with a line that says whose coaching they’re viewing. Your practice attempts stay private unless you submit one.
A practice call of up to 3 minutes that the Dialer offers before you start a session, at most once a day. See Warm up before you dial.

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Next steps

Practice calls and feedback

What happens on a practice call, and how to read the feedback.

Learn from your best reps

See who does each skill best on real calls, and hear how they do it.