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Turn on Boss Mode and the dialer skips numbers that are unlikely to be answered. It also dials each person’s best number first. Dead and rarely answered numbers waste your lines. Boss Mode checks every mobile number on your list against live carrier data before you dial, then grades how likely each one is to pick up. Boss Mode is available on Gold, Enterprise and Enterprise+ seats.

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How it works

1

Start a cleanup

Open a contact list in the dialer and click Boss mode. The first time on a list, a dialog explains what is about to happen and offers Start Cleanup. Click it, and Salesfinity starts checking the list.
2

Every mobile number is validated

Salesfinity collects each phone number on the list that is typed as mobile and checks it against carrier records. Numbers already validated in the last six months are reused instantly, so a list that shares numbers with an earlier cleanup finishes faster. The rest are checked in the background, and a progress panel shows how many contacts are done.
3

Each number gets a result

For every number, Salesfinity stores whether it is valid, its carrier, its line type, and, for US numbers, a likely-to-answer score. See what the scores mean.
4

Boss Mode switches on

When the check finishes, the list is marked as validated and Boss Mode turns on. Next time you open the list, you can switch Boss Mode on and off without checking it again.
You can run one cleanup at a time. If a cleanup hasn’t finished after ten minutes, you can start a new one, so a stuck cleanup never blocks you.

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What the scores mean

Every validated number receives a likely-to-answer grade from its activity score. Line type comes from the carrier, so a number saved as mobile that turns out to be a landline or VoIP line is graded on the non-mobile bands. Mobile lines are held to the stricter bands. A number that comes back from validation without an activity score is graded P3, so Boss Mode skips it. Unscored means the number was never validated: it was not typed as mobile when the cleanup ran, or the cleanup has not reached it yet. Results are cached across Salesfinity for six months. Validating the same number on another list, or another team, reuses the stored result.

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What changes when Boss Mode is on

  • P3 numbers are skipped. The dialer removes numbers graded P3 from each contact’s dialing set, so a rep does not spend a line on a number that is unlikely to answer. A number on which an earlier call was flagged as call-screened is kept regardless of grade, because those numbers are prioritized for dialing.
  • Best number first. Each contact’s remaining numbers are ordered P1, then P2, then unscored, so the parallel dialer tries the strongest number first.
  • Badges and details. Every validated number shows a grade badge, and hovering it reveals line type, carrier, and status.
  • Filter, sort, and group by grade. The contact table gains a “Likeliness to pickup” filter and lets you sort or group contacts by their best grade.
  • Contact counts reflect it. The list header and the enrichment dialog count only the contacts that still have a dialable number under Boss Mode.
  • Calls are tagged. Each call logged while Boss Mode is on records that fact, which feeds the analytics below.
Turning Boss Mode off restores every number and the original order. Nothing is deleted by validation; a P3 number is hidden, not removed.

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Boss Mode in analytics

Two views under Analytics › Connect Rate use validation data:
  • BOSS Mode On vs Off compares the connect rate of calls dialed with verified numbers against calls dialed with all numbers, so a manager can see what validation is worth on their lists.
  • Connect Rate by Number Score breaks connect rate down by grade, P1 through P3 and unscored.
On Enterprise and Enterprise+ seats, you can also ask Ari for the same comparison: Ari pulls the connect rates for both and shows you the difference.

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Boss Mode and enrichment

Boss Mode grades the numbers you already have. Contact enrichment finds numbers you do not have. They work well together: run a cleanup first, then enrich the contacts left without a P1 or P2 number. Numbers returned by enrichment arrive already screened, since enrichment discards landlines and lowest-grade numbers before adding a number to a contact.

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Next steps

Find missing numbers

Add mobile numbers for contacts who have a LinkedIn profile.

Let SmartFlow pick the lines

SmartFlow uses Boss Mode grades to size each batch.

Run your first parallel session

Put your graded list to work on several lines at once.

Connect rate in the API

Read connect rate metrics through the API.