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Record your voicemail once and Salesfinity leaves it on every answering machine for you. Then log each real conversation with a disposition and a note before the next call rings. This keeps your session moving and your CRM honest. You never wait for a beep, and every call ends up in your call history with the right outcome.

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Drop a voicemail for you

Voicemail Drop works with AI Parallel Dialing, which is on Gold, Enterprise and Enterprise+ seats.
1

Record your voicemail

In Dialer, click Preferences. In the Voicemail Drop card, click Manage Voicemails. Under Add New Voicemail, click Start recording and speak into your microphone.
2

Save it

Click Stop and save recording. Listen back, give it a Voicemail name, and click Save. To try again, click Stop and re-record.
3

Turn on Voicemail Drop

Back in Preferences, switch on Voicemail Drop, pick your recording from the list, and click Save.
From now on, when a line reaches voicemail, Salesfinity waits for the beep or the silence after the greeting, then plays your recording. You keep talking or dialing the whole time. The call is logged as Left Voicemail for you.
Keep a few recordings, for example one per campaign, and switch between them in Preferences. Your browser asks for microphone access the first time you record.
When Voicemail Drop is off, Salesfinity hangs up on machines without leaving anything.

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Log a call

When a live call ends, the Call Outcome panel opens next to the contact.
1

Pick a disposition

Choose what happened from Disposition, such as Answered - Meeting Set or Gatekeeper. It is the only required field.
2

Add a note

Type in Call note. Click Generate to have AI write a summary of the call into the note once the transcript is ready.
3

Plan what's next (optional)

Add a Follow-up Task with a date and priority, or Snooze contact for a few weeks or months so they drop out of your lists until then. Tick Wrong number if the number belongs to someone else.
4

Log it

Click Log call and continue to save and start the next batch. Click Log and pause to save and take a break. Click Send email to write a follow-up email from the call first.
Some CRMs add a field. Salesloft lists ask for Call sentiment. ActiveCampaign lists ask whether to complete the task. Apollo, Amplemarket and Lemlist lists offer Sequence Action (Optional), to keep the person in their sequence or remove them.

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Calls logged for you

You only fill in the form for people you spoke to. Salesfinity logs every other call on its own:

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The dispositions

Every team starts with these dispositions. Your CRM connection maps each one to the matching outcome in your CRM. To add your own dispositions, open your CRM’s settings in Settings › Connections and click Add New Disposition.
Logged the wrong outcome? Open the call in Analytics › Call history and change its disposition.

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Try a contact’s other numbers

Many contacts have more than one number. With Multi-Number Dialing on, the dialer tries the contact’s next number right away when a call ends without a conversation. That happens when a call is logged for you, and when you log Gatekeeper, Answered - Wrong Contact, Answered - No Longer with Company, No Answer or Bad Number. Turn it on in Preferences › Other Options.

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Next steps

Run your first parallel session

Put voicemail drop to work on five lines at once.

Get past call screeners

Play a recorded intro when a phone screens your call.

See how calls reach your CRM

What Salesfinity writes back after each call.

Set your preferences

Recording, AI summaries, and what your admin can lock.